Shipment & Returns

All our products are handmade and usually all you see in the shop is in inventory. For out of inventory  items, we can take up to 12 working days for shipment. We would contact you if the design you bought could take longer to be shipped.

Boxes are amply sized and special care is taken to protect your items.

Exact delivery cost for your order will appear in your cart before the payment and order confirmation. 

Neither we nor the transport company are responsible for any delay due to customs processes or related to the dispatch of goods/parcel. Customs and dispatch taxes/expenses/charges at destination, if any, will be always for client/receiver’s account.

We are not responsible for delays on delivery attributable to the carrier or due to restrictions on service based on your location or in transit-to. 

We can’t accept deliveries to P.O. Box if carrier is not Postal Service.  

Prices on invoice are always the real one.

You will receive an email with confirmation of shipment and waybill number.

Standard shipping is registered mail thru spanish service Correos:

Transport costs and approx. delivery time:

Europe: 2 to 5 days   -    3 Euro

North America: 2 weeks   -    5.5 Euro

Rest of the World: 2 to 3 weeks.   -    7.5 Euro

You can upgrade your shipment thru UPS paying an extra as follows:

(Spain & Portugal deliveries thru Naces courier)

Prices do NOT include VAT 21% (when applicable).

Spain & Portugal (only peninsula and Balearic Islands) :    1 to 2 days   -   +5.5 €

Rest of European union:    2 to 3 days   -     +7.5 €

Rest of Europe:   3 to 4 days    -     +16 €

North America:   7 to 8 days    -     +22 €

Rest of the World:   7 to 11 days   -    +25 €

If you do want to know a specific country's delivery time, just drop us an email at info@fancyviolet.com, it will be a pleasure to check it for you.. 

Returns:

You can return your order within 14 days after reception. Please check our Terms & Conditions of sale for detailed info before any return.


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